Terms & conditions

Definitions

'We/us' means: Versatile Insurance Professionals Ltd trading as Versatile Insurance, Aaduki Multimedia Insurance and Photomart Insurance of

Bridge House, Okehampton, Devon EX20 1DL
Telephone: 01837 658955
email: info@versatileinsurance.co.uk

Providing you with quotations

Quotations are provided free of charge unless otherwise stated. It is imperative that you disclose all relevant information to us, so that we may arrange a suitable policy on your behalf. Quotations are only valid at the time they are given, due to the insurer's ability to amend rates at any period during the year. We endeavour to provide you with full details regarding an insurance policy at the time of quotation and at the point of sale, so that you are in a position to make an informed decision on whether to proceed with the application. Quotations may be withdrawn at any time if the insurer amends its premium or terms, and/or your personal information has changed.

The example premiums shown on this website are based on a "clean" risk. If you do not fit the underwriter's standard acceptance (examples being, but not limited to, previous claims, criminal convictions and poor credit history), a higher premium may be charged or insurance may not be offered at all.

We and the underwriters may use additional information that you have not provided to us regarding the risk such as, but not limited to, credit check reference agencies, flood maps, Companies House and Google Maps.

Only our staff are authorised to grant cover and this will always be confirmed in writing. Do not assume you have cover until you hold this!

Treating Customers Fairly

We recognise that our clients and our reputation are two of our most important assets.  Treating our clients fairly has always been a central theme of our business.

We are committed to continue to build on these existing strengths together with incorporating best industry practice and FCA guidelines.

We will treat our clients fairly and have developed a statement of five key principles as follows:

  • To provide our clients with the service they expect from us.
  • To offer our clients appropriate products targeted to meet their needs.
  • To do our best to resolve any mistakes as quickly and as fairly as possible.
  • To act with integrity, flexibility and consideration towards our clients.
  • To be clear and not misleading in all our communications with our clients.

Policy Terms and Conditions

When a policy is issued you are strongly advised to read it carefully. This is the document that includes the schedule and certificate of insurance that forms the basis of the contract between you and the insurer. If you are in any doubt over any of the policy terms and conditions, please contact us immediately.

The following is a copy of our Terms of Business Agreement.

The Financial Services Authority:

Versatile Insurance Professionals Ltd (trading as Versatile Insurance, Aaduki Multimedia Insurance and Photomart Insurance) is authorised and regulated by the Financial Services Authority (FCA) our FCA Register number is 314301.

Our permitted business is advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts. You may check this on the FCA’s register by visiting the FCA website or by contacting the FCA on 0845 606 1234. The FCA website address is: http://www.fsa.gov.uk/register/home.do.

Our Service:

Our role is to advise you and make a suitable recommendation after we have assessed your needs. In situations where we are able to arrange insurance for you but do not offer advice, we shall confirm the position to you in writing. We will not in any circumstances act as an insurer nor can we ever guarantee or warrant the solvency of any insurer.

Types of Insurance:

We offer many different kinds of insurance with a variety of insurers. A full list of the insurers we have access to is available upon request.

Premium Finance services:

Where customers choose to pay their premium in instalments, we may use a scheme operated by their insurer or Premium Credit Ltd to provide finance and we may receive a commission for introducing customers to them.

Ownership:

Versatile Insurance Professionals Ltd is a Private Limited Company and no Insurer owns any of our share capital. We do not own shares or have voting rights in any Insurer.

Payment for our Services:

We normally receive commission from the insurers or product providers which we will declare to commercial clients on request; however we may in addition impose an administration fee for handling your insurance as follows:

New Business & Renewals:

Variable dependent upon commission received and administration involved.

Adjustments:

Adjustment Fee
Change of postal address Free of charge
Simple changes (less than 30 minutes office time) £25.00
Complex changes (more than 30 minutes office time) £45.00
Cancellations £45.00
Duplicate documents £5.00
Printing and posting, previously emailed documents £5.00

Completion of insurance questionnaires:

A simple questionnaire is where all the information required can be copied from the policy schedule.

Questionnaire Fee
For each simple questionnaire £25.00
For each complex questionnaire £50.00

Evidence of cover:

Evidence Fee
Required same day as request £25.00
Required next working day or later Free of charge

Cancellation of Insurance:

You should make any request for the cancellation of a policy in writing and any road traffic act certificates must be returned to us or the insurer concerned. In the event of cancellation a £45.00 charge will apply – if the return premium from the insurer is less than £45.00, you will not receive a refund. The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation.  There is no refund of any fees or  legal expenses premiums should you cancel your policy before the end of the term.

Handling Clients Money and/or Insurer Money:

We collect and hold money as agent of the insurance undertaking. Interest will not be paid to customers in respect of money held in our bank accounts. We may pass the money you pay us to another intermediary. We will only do this where it is a necessary part of the process of arranging cover for you. Where this includes intermediaries outside the UK the legal and regulatory regime may be different from that of the UK. In the event of the intermediary failing money may be treated differently than if it was held by an intermediary in the UK. You may notify us if you do not wish your money to be passed to a person in a particular jurisdiction.

Conflict of Interests:

Occasions can arise where we, one of our clients or product providers will have a potential conflict of interest with business being transacted by you. If this happens and we become aware that a potential conflict exists, we will write to you and obtain consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

Your Responsibilities:

You are responsible for providing the complete and accurate information, which insurers require in connection with any proposal for insurance cover. This is particularly important before taking out a policy and at a renewal, but it also applies throughout the life of the policy. If you fail to disclose any material fact or other information material to the insurance this could invalidate the policy and mean that claims may not be paid. You should check all details on any proposal form or statement of fact and pay particular attention to any declaration you may be asked to sign.

You must satisfy yourself that the limit of indemnity offered under the insurance is adequate to cover any potential claim made against you now or in the future.

You should read thoroughly all insurance documents issued to you and ensure that you are aware of the cover, limits, terms and exclusions that apply. Particular attention should be paid to any warranties and conditions as failure to comply with them could invalidate your policy.

You should take note of the required procedures in the event of a claim, which will be stated in the policy documentation. Generally, insurers require immediate notifications of claims or circumstances that might lead to a claim. You should inform us immediately of any changes in circumstances that may affect the services provided by us or the cover provided by your policy. If you are unsure about any matter, please contact us for guidance.

Confidentiality of Personal Data:

All personal information is treated by us as confidential and is processed in accordance with the relevant legislation. We will not use or disclose personal information without your consent, other than in the normal course of arranging and administering your insurances, except where we are compelled by law (including regulators or law enforcement agencies) to disclose such information. In such instances personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to such parties.

Claims Handling Arrangements:

We will employ due care and skill if we act on your behalf in respect of a claim. In the event of a claim, in the first instance and at the earliest opportunity,  please contact Versatile Insurance Professionals Ltd at Bridge House, Okehampton Devon EX20 1DL.

Complaints & Compensation:

We aim to offer a high level of customer service at all time. If however you are not satisfied, contact the Compliance Officer by telephone on 01837 658880 or in writing to the above address. We do have in operation a full complaints procedure which is available upon request. If you are still not satisfied with the response from our Compliance Officer you may be able to refer the matter to the Financial Ombudsman Service.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance, size of the business (if a commercial customer) and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FSCS.

Jurisdiction:

The Law of England and Wales will apply to this contract.

Download our documents:

Click here to download a copy of our "Privacy Policy."

Click here to download a copy of our terms of business agreement if you are a business customer.

Click here to download a copy of our terms of business agreement if you are a personal customer.

Click here to download a copy of our "Treating Customers Fairly " statement .

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